Talk to Lumen Payments
Exploring cross-border payments for your company, or have a question for compliance? Write to the right inbox or send us the form below.
- General and partnership enquiriesinfo@lumenpayments.ioNew business, onboarding questions and anything about this website.
- Compliance, privacy and refundscompliance@lumenpayments.ioKYC documents, privacy requests, refund requests and complaints.
- Payment operationspayments@lumenpayments.ioQuestions from existing clients about instructions already submitted.
- Legal noticeslegal@lumenpayments.ioFormal notices and correspondence about our legal documents.
Support hours
Monday to Friday, 9:00 to 17:00 Pacific Time, except British Columbia statutory holidays
Messages that arrive outside these hours are answered on the next business day.
Registered office
LUMEN PAYMENTS LIMITED5307 Victoria Drive #1277
Vancouver BC V5P 3V6
Canada
BC1582665 · MSB N300001690
Send an enquiry
Tell us about your company and the payments you need to make. A member of our team will reply by email.