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Regulation, oversight and the rules we follow

How Lumen Payments is registered, which laws apply to it, and how the compliance program is organized and governed.

  • FINTRAC

    Registered MSB

    Registered with the Financial Transactions and Reports Analysis Centre of Canada.

  • PCMLTFA

    Governing law

    The Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its regulations.

  • AML/CTF

    Written program

    Policies and procedures approved by the Board and based on a documented risk assessment.

  • KYC/KYB

    Due diligence

    Verification of each client company, its directors and its beneficial owners.

  • PIPEDA

    Privacy

    The federal law that governs how we collect and handle personal information.

  • FATF

    Global standards

    Our policies follow the recommendations of the Financial Action Task Force.

What registration means

LUMEN PAYMENTS LIMITED is registered with FINTRAC as a money services business. That status requires us to run an AML/CTF compliance program, report prescribed transactions to FINTRAC and keep the records the PCMLTFA sets out.

FINTRAC registration is not a licence and is not prudential supervision. It does not mean that FINTRAC or the Government of Canada endorses our services.

Search the FINTRAC MSB registry
Legal name
LUMEN PAYMENTS LIMITED
Registration type
Money services business
Regulator
FINTRAC
MSB registration number
N300001690
BC registration number
BC1582665
Registered office
5307 Victoria Drive #1277, Vancouver BC V5P 3V6, Canada

The AML/CTF program

The program covers the whole client lifecycle, from the first enquiry to the end of the relationship, and continues through record retention afterwards.

  1. 01

    Risk-based due diligence

    Standard, intermediate or enhanced review, depending on the client’s risk rating.

  2. 02

    Enhanced due diligence

    For high-risk clients: evidence of source of funds and source of wealth, profiles of beneficial owners and wider adverse media checks.

  3. 03

    Sanctions and PEP screening

    Checks against Canadian sanctions, the Criminal Code list of terrorist entities, UN Security Council and OFAC lists, at onboarding and on an ongoing basis.

  4. 04

    Transaction monitoring

    Activity is compared with the expected profile, and the compliance team reviews every alert.

  5. 05

    Reporting to FINTRAC

    Suspicious transaction reports, terrorist property reports and other prescribed reports are filed where the law requires.

  6. 06

    Record keeping

    Records are retained for at least five years and can be provided to FINTRAC within 30 days of a request.

  7. 07

    Staff training

    Onboarding and compliance staff are trained each quarter on due diligence, red flags and reporting duties.

  8. 08

    Effectiveness review

    The program is tested at least every two years, and the findings are reported to senior management.

Governance and oversight

Authority and responsibility are assigned in writing and set out in our Corporate Governance framework.

  • Board of Directors

    Ultimately responsible for strategy, regulatory compliance and risk appetite. At least one director is independent and non-executive.

  • Compliance Officer

    Oversees every AML/CTF obligation, approves high-risk clients, is the contact point for FINTRAC and reports directly to the Board.

  • Executive management

    A small team responsible for operations, risk and information technology runs the business day to day under authority delegated by the Board.

  • New product approval

    Nothing new launches without Board approval and a documented risk assessment that includes money laundering and terrorist financing exposure.

  • Conflicts of interest

    Directors declare conflicts in writing, each declaration is entered in a register kept by the company, and a conflicted director does not vote.

Restricted jurisdictions

We do not work with individuals, companies or businesses that are located in, incorporated in or otherwise connected with the countries and territories below.

  • Afghanistan
  • Belarus
  • Cuba
  • Iran
  • Myanmar
  • North Korea
  • Russia
  • Russian-occupied territories of Ukraine
  • South Sudan
  • Sudan
  • Syria
  • Venezuela
  • Yemen

A connection to any jurisdiction that FATF lists as having strategic AML/CFT deficiencies triggers enhanced due diligence and may result in the relationship being declined. We keep this list under review.

Policy documents

Every client relationship begins with a review

Describe your company and the payments you need to make. Our team will explain the onboarding procedure and the documents it requires.

Talk to our team KYC Policy

Money transfers, foreign exchange and B2B payments for verified companies, delivered under a written AML/CTF program.

Support: Monday to Friday, 9:00 to 17:00 Pacific Time, except British Columbia statutory holidays

Registered office

LUMEN PAYMENTS LIMITED 5307 Victoria Drive #1277
Vancouver BC V5P 3V6
Canada
BC registration No.
BC1582665
FINTRAC MSB No.
N300001690

lumenpayments.io is owned and operated by LUMEN PAYMENTS LIMITED, a company incorporated in British Columbia, Canada, under registration number BC1582665. Its registered office is located at 5307 VICTORIA DRIVE #1277, VANCOUVER BC V5P 3V6, CANADA.

LUMEN PAYMENTS LIMITED is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB), holding registration number N300001690. The Company's activities are subject to the applicable requirements of Canada's Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

Registration with FINTRAC is not a licence, is not prudential supervision and is not an endorsement by FINTRAC or the Government of Canada. LUMEN PAYMENTS LIMITED is not a bank. Services are provided only to verified business clients under a signed client agreement.

© 2026 LUMEN PAYMENTS LIMITED. All rights reserved.